We're here to help! Find answers to common questions or contact our support team.
For general inquiries and support requests
support@cyberdragon.cloudResponse within 24-48 hours
For account access, bans, or security concerns
accounts@cyberdragon.cloudPriority response
Found a bug or exploit? Let us know!
bugs@cyberdragon.cloudInclude screenshots if possible
Click "Connect Wallet" on the login page and connect your Web3 wallet (MetaMask recommended). Your wallet address will be your unique account identifier. No email or password required!
Yes! Squad Ops is completely free to play. You can earn Credits through gameplay (Work, Fortune, Missions) and use them for all core gameplay features. Optional $SQUAD tokens (future feature) provide quality-of-life benefits but NEVER combat advantages.
Credits are the soft in-game currency. Earn them through:
Mercenaries can be recruited using Credits. Visit the recruitment section in-game. Higher-tier mercenaries become available as you level up and complete objectives.
KOTH is a competitive PvP mode where you battle to control a strategic hill. The current controller earns Credits every hour they maintain control. Challenge the current holder to take the hill for yourself!
Guilds allow players to team up, chat, and compete together. Create or join a guild to access guild-exclusive features, raids, and bonuses. Guild creation will require a small fee (to be implemented).
Squad Ops is optimized for desktop browsers currently. Mobile support is planned for future updates. For the best experience, use Chrome, Firefox, or Edge on desktop.
Your account is tied to your wallet address. If you lose access to your wallet, unfortunately we cannot recover your account as we don't control wallet keys. Always back up your wallet recovery phrase securely!
Common solutions:
Try these troubleshooting steps:
If issues persist, contact support with details about your browser and error messages.
We appreciate bug reports! Email bugs@cyberdragon.cloud with:
Yes! Squad Ops uses industry-standard security practices including HTTPS encryption, secure wallet connections, and regular security audits. We never ask for your wallet's private keys or seed phrase.
Email support@cyberdragon.cloud with the player's username and description of the violation. Include screenshots if possible. We take cheating and harassment seriously and will investigate all reports.
Accounts may be banned for violating our Terms of Service (cheating, harassment, exploits, etc.). Bans can be temporary or permanent. If you believe your ban was in error, contact accounts@cyberdragon.cloud with details.
Cause: Insufficient gas fees or rejected transaction in wallet
Solution: Ensure you have enough ETH (or relevant token) for gas fees. Check your wallet for pending transactions and confirm/reject them before trying again.
Cause: Server sync delay or browser cache
Solution: Wait 30 seconds and refresh the page. If issue persists, clear cache or try a different browser.
Cause: Cooldown period active
Solution: Work and Fortune have daily cooldowns. Check the timer in-game to see when you can claim again.
Cause: Browser storage cleared or using different device
Solution: Game progress is tied to your wallet address and saved on our servers. Reconnect the same wallet to restore progress. If data is genuinely missing, contact support immediately.
When contacting support, please include the following information to help us assist you faster:
Important: We will NEVER ask for your wallet's private key, seed phrase, or passwords. Any request for this information is a scam. Only share your public wallet address when necessary.
Our support team is ready to assist you!